Frequently Asked Questions

I just purchased hardware from your store. Does that mean I have an Orion subscription?

Thank you for purchasing hardware from us! We recommend adding a Orion Platform subscription if you plan to dispatch teams and drivers, need to manage user settings, or want to use advanced features like process automation and translation. If you’re interested in adding an Orion Platform subscription, please contact sales@orionlabs.io.

What other features are available?

Click here to learn more about our subscription options.

What is the current order processing time?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

What are the shipping rates?

Shipping rates will be calculated and provided during checkout.

How long will my order take to arrive?

UPS Ground - 1-6 days

UPS 2 Day - 2 days

UPS Overnight - 1 day

Want more information about the Orion Platform?

Check out our knowledge base here.